When answering complaints and generic comments in public, we show that we care about our customers. In that sense, Trustpilot has become the bridge between Customer Service and Marketing.Detlef Hoffman, Managing Director Auto Europe Germany
The TrustScore now works as our predominant KPI for quality of customer service… Our staff take great pride in dealing with a bad review successfully, but also rewarding good reviews… Trustpilot not only works as an online review solution but is brilliant as an internal management tool as well.Tom Dolby, Director Barrington Sports
In our case – and in telecoms overall – it is less important whether customer reviews help improve website conversion rates. What matters to us is avoiding customer churn, and that can only be done using strong tools to collect feedback from customers. All kinds of feedback are important.Anthony Lim, Sales and Marketing Director Call me
It was really quick to set up and Trustpilot Business is very cost-effective.Catherine Gilvarry, VP Online Marketing Hostelworld.com
It's great to have 5% of your customers write reviews and those reviews are usually a 9.3 out of 10.Joe Speiser, Co-founder PetFlow
Seller Ratings are available in several countries, and we’ve noticed that when our stars are there, our CTR increases a lot; so it is an important deciding factor when it comes to getting people to click or not. Given that Trustpilot is often crawled by Google, when people search for brand names they see Trustpilot there as one of the top results.Kelly Andersen, Head of Search Engine Marketing Travix
Featured customer stories
Lets get rolling...
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- Invite up to 300 customers to rate you
- Monitor and respond to what they say
- Then show the results on your website!
- And watch your Google Seller Rating and Bing Merchant Rating climb