We'll help you every step of the way
We’ll make your journey easy and fast
get a great start with our live and local Onboarding team*
Get the most from Trustpilot
with your Account Manager, who’s dedicated to making you a success*
Receive free Business Support
just the way you want it - by email, Twitter, Facebook, self service and phone**
Got questions? Common answers below...
How does Trustpilot work?
Trustpilot increases your sales by helping you collect, integrate and distribute real customer reviews. Get started with our absolutely free 14 day trial. No credit card required.
What does the 14 day trial include?
The 14 day trial includes all the Trustpilot features except "Unique links", an Enterprise plan feature. In addition, we will give you 300 ‘kickstart credits’ to help you gather reviews from your recent customers. We'll make sure you collect reviews in no time at all. You'll see a difference before your trial period has even ended.
Will I have access to any features after my free trial ends?
After the trial period, you will be able to use selected features at no cost: a company profile page, edit your company details, read/reply to and report reviews.
Do you provide training during the trial period? What happens afterwards?
Worry not, we'll lead you through all the steps, making sure that you get more reviews and increase your sales using Trustpilot. After the trial, we'll work with you to select the plan that best suits your needs.
Are there any setup costs when I am ready to use Trustpilot for my business?
Nope, there are no setup costs.
Do I have to pay when I sign up for Trustpilot?
No, you don't pay for anything when you sign up. The trial period is free.
How easy is it to integrate Trustpilot?
You don't need to be a technical wizard to integrate Trustpilot. It's really as simple as copy and paste. We are happy to walk you through step by step and, if you need extra help, our Customer Success team will make sure you get Trustpilot up and running smoothly.
How long does it take to integrate Trustpilot?
In the time it takes you to make a sandwich, you can have Trustpilot fully up and running. It's simply a matter of copying and pasting, e.g. pasting an email into a BCC field to use Trustpilot's Automatic Feedback System.
Is my data secure?
Yes, your data is 100% secure. Our servers are protected by 24-hour surveillance. Our software and infrastructure are updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall and all Trustpilot plans include SSL encryption to keep your data safe.
What happens to my company's reviews if I stop using your service?
Nothing, your reviews belong to your company's profile on Trustpilot's websites. They are here to stay.
What payment methods do you support after I have selected a paid plan?
We accept wire transfer, PayPal and major international credit cards including Visa, Visa Electron, JCB, MasterCard and Maestro.
How long am I bound to a plan for?
Trustpilot's starting contract is 12 months, prepaid. We're confident that you'll see results.
I need help, what do I do?
Give us a call on 0203 630 0750 if you have any questions or concerns. We'll take care of you.
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