We offer three complementary options when it comes to collecting
reviews: Kickstart Credits, Automatic Feedback Service, and Unique
links. Trustpilot invites all your customers, brand new and past,
to review your company, via fully customisable emails. No
additional customer registration, or personal details are required.
It's simple to implement, secure, and yes, it's effective: On
average, more than 7% of the invites results in a review.
Kickstart Credits
The fastest way to get reviews from past customers
We need a list with three things to kickstart your reviews:
customer name, email, and order ID. With just those three things,
you'll see reviews come pouring in, in no time at all.
Automatic Feedback Service
You get new reviews all the time, on autopilot
Keep the reviews flowing with AFS. We ask every new customer to
review your company. Within days of purchase (delay is
customisable), we'll invite your brand new customers to leave a
fresh review on our site. In a matter of seconds, these reviews,
backed by reference ID (e.g. order number), are live on the web.
With AFS, you'll always have new reviews, hot off the press. Rest
assured, all private information will always remain private.
Unique Links
Have it your way with fully customisable features
For enterprise customers, Unique Links offers greater
flexibility over the look and feel of your emails. Connect your
company's in-house tools with Trustpilot to give your customers a
unified brand experience.
See how it all works
One simple, compelling email - that's the backbone of our
service. We send out an email to each and all of your customers -
both old and new - so you can rest assured that you'll get
authentic, mint new reviews straight away. And unlike other
companies, with Trustpilot your reviews stay on your company's
profile, no matter what.
Do it your way. Fully customisable email template.
Each invitation email we send to your customers is custom
tailored to feel 'like home'. With options to customise color,
font, logos etc. Your emails fit seamlessly with your branding. Use
our proven email template as is and get started immediately, or
give it your own spin, it's up to you. Our user-friendly interface
means matching the template with your company's brand is
easy.
Easily reply to your reviews with an order ID
With Trustpilot Business, you can connect all your new reviews
to an order ID. This makes it simple to identify your customers and
reply to them directly. Quick responses result in happier customers
and ultimately better business. Potential customers will also be
able to see your good customer service in action. It's win-win.
Works with the platform of your choice
We work how you work. Whether you use a third party
solution or your own bespoke platform, Trustpilot integrates
without a hitch. Simply BCC your private Trustpilot email address
in customer order confirmations. If you need additional assistance
for setup with your software, we're here to help.
The beauty of Trustpilot is that I can respond to any review. I know who the customer is; I can dig into the details, see why the customer is complaining and sort things out – even if the fault is not caused by us. By answering customer reviews in public, we demonstrate that we care about our customers. When it comes to customer credibility a quick and helpful answer to a complaint can be even more powerful than getting all 5-star ratings.Charlo CarabottManaging Director, Mazuma Mobile
In general terms, Trustpilot is a tool for analytics and customer service. We are getting responses from customers and we can see if new projects work out the way they were intended. In our case – and in telecom overall – it is less important whether customer reviews help improve website conversion rates. What matters to us is avoiding customer churn, and that can only be done using strong tools to collect feedback from customers. All kinds of feedback are importantAnthony LimSales- and Marketing Director, Call me
Using Trustpilot ensures you stay on your toes and give the best service, knowing you will be commended or criticised openly on the Trustpilot platform to your future customers, using the direct link from our website homepage. I love the fact we can respond to any bad reviews and can turn around the customer’s poor impression by explaining what may have gone wrong, and then the customer can rewrite their review based on how you handle their comments. Trustpilot has been a great addition and valuable investment to our website and proves to customers that the reviews are genuine and not self-penned.Alex RamsayManaging Director, Geyser
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