Start the conversation. Engage your customers today.
See the difference reviews make
How you engage with your customers can make or break your reputation. You need to take a proactive stance. Simply asking for reviews from all of your customers is an excellent start. However, responding to your reviews, in the right way, can take your company to the next level. To help you better understand your customers' wants and needs, we offer you the tools to engage and dazzle your consumers, boost confidence and see your sales head towards the rafters.
Let your customers know you care
Never turn a deaf ear on customer reviews. Respond and reap the rewards. Answering reviews is actually the best way to reach out to your customers and show your good customer service in action. Whether you're finding a solution to a problem or just saying 'Thanks', responding to your customers makes a difference. You'll win fans and gain a loyal customer base.
Report reviews that require further attention
Our verification measures ensure that reviews are genuine. However, if you feel a review violates our guidelines, you can report it. While our dedicated customer service team collects the relevant information, that review will be hidden from your company profile. It will be either removed completely or returned depending on the outcome of the investigation.
Get instant notification of new reviews
You'll always know when you've got a new review. Customise your alerts. Choose to be notified when reviews with specific star ratings appear. You'll find out right away if you've got a bad review, so you can respond in a matter of minutes.
The company profile is where you can show your customers why your company stands out. Use your company's pictures and logos. Further customise with special offers, promotions and testaments to your excellent customer service.
Tell your customers why they should choose you
Delve into what defines your company here. Are you the best in your category? Is your customer service a thing of beauty? Fastest delivery times on record? Tell your customers what your best features are and prove it with a guarantee. Customers want to know that you're confident in your service, so tell them. Give them peace of mind and they're sure to return.
Get social, promote your Facebook Fan page
Brandish your social side by putting a spotlight on your loyal fan base. Showing the real people who shop at your store gives others a reason to trust you. Social proof is powerful, take advantage of it.
Numbers matter. We've integrated an intuitive statistics module so that you can easily access key metrics. See demographics, track conversion rates, learn who's reviewing and refine your focus. Get better insights, without any fuss.
Your TrustScore at a Glance
Examine your customer satisfaction level, over time. For your convenience, we give you a bird's eye view of your TrustScore. Simply dive into the self-explanatory interface to get averages and percentiles, broken down into comprehensible digital chunks.
Conversion Rates, Get the Big Picture
We capture your conversion numbers so you know exactly how your email invitations are performing. Find out who's opening them and who's reviewing your company. Export all your data for the exact time frame of your choice. Greater understanding starts with a single click.